🔹 سياسة الاسترجاع والاسترداد – Green Gold

🔹 Return & Refund Policy – Green Gold

At Green Gold, we are committed to providing high-quality food products with the highest safety standards. Due to the perishable nature of our products, our return and refund policy is limited to the following conditions:

✅ Eligible Return Cases:

• Receiving a damaged or expired product at the time of delivery.

• Receiving a completely different product from what was ordered.

⏱ Reporting Conditions:

• You must report the issue within 24 hours of receiving your order.

• You must provide your order number and clear photos showing the defect or damage.

💵 Refund:

• If the request is approved, a refund or replacement will be processed within 5–7 business days.

• Refunds will be issued to the original payment method used.

ℹ️ Important Notes:

• No returns or exchanges are allowed after delivery unless the product is damaged or expired upon receipt.

• We reserve the right to refuse any return or refund request that does not meet the above conditions.